Privacy Policy

Last updated: 2nd June 2026

Introduction

This website (the Platform) is owned and operated by Leanly Pty Ltd (ACN 693030545, ABN 11 693 030 545) (we, us, our).

We provide telehealth facilitation and administrative support services. Medical services are provided exclusively by independent AHPRA-registered health practitioners engaged by us.

This Privacy Policy describes how we collect, use, store, disclose, and protect your Personal Information when you use our Platform or Services.

By using our Platform or Services, you consent to the handling of your Personal Information in accordance with this Policy.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). More information: www.oaic.gov.au

Definitions

Personal Information
Information or an opinion about an identified or reasonably identifiable individual. Includes Health Information.

Health Information
Personal Information relating to a person’s health, health services, symptoms, medications, prescriptions, and other information collected in the course of healthcare.

Platform
Our website(s), software, forms, and digital tools used to deliver the Services.

Services
Non-clinical telehealth facilitation and administrative support services. Medical and clinical services are provided only by AHPRA-registered practitioners.

Staff
People employed or contracted by us to support administrative functions.

Personal Information We Collect

We may collect Personal Information directly from you when you:

• Use our Platform
• Submit an enquiry
• Book an appointment
• Complete an intake form
• Communicate with us by phone, SMS, email, or web form
• Have an appointment with an AHPRA-registered practitioner

This may include:

• Name
• Date of birth
• Contact details
• Medicare details
• Individual Healthcare Identifier (IHI)
• Medical history
• Symptoms and health concerns
• Treatment notes
• Medications and prescriptions
• Payment information
• Correspondence and communications

Information from third parties may include:

• Health practitioners
• Pharmacies
• Medicare or relevant government sources
• Diagnostic services
• Practice management or booking systems
• Prescription platforms

Automatically collected information may include:

• Browser type
• Device type
• Pages viewed
• IP address
• Website usage patterns
• Links clicked
• Referring URL
• Visit duration

How We Use Personal Information

We may use Personal Information to:

• Facilitate access to telehealth services
• Arrange appointments
• Support prescription services
• Contact you regarding your appointment
• Process payments
• Provide administrative support
• Maintain records
• Comply with legal obligations
• Improve our Platform and Services
• Support quality improvement, training, safety, and service monitoring

Personal Information may be de-identified for:

• Analytics
• Quality improvement
• Reporting
• Service and product development

De-identified data cannot reasonably identify individuals.

How We Disclose Personal Information

We may disclose Personal Information to:

• AHPRA-registered practitioners providing clinical services
• Pharmacies involved in medication supply
• Practice management and telehealth software providers
• Booking and payment processors
• IT, hosting, SMS, and email providers
• Data storage services
• Delivery providers
• Government agencies such as Medicare where required
• Regulators, courts, tribunals, or law enforcement where required or authorised by law

We may disclose Personal Information to comply with law, regulations, safety obligations, or where reasonably necessary to prevent harm.

We may share aggregated or de-identified data with third parties.

Cookies and Tracking Tools

We use cookies and similar technologies to:

• Improve functionality
• Analyse usage
• Support marketing
• Personalise content
• Measure the effectiveness of advertising campaigns

You may manage cookies through your browser. Blocking cookies may affect Platform functionality.

Use of Artificial Intelligence and Automated Technologies

We may use artificial intelligence and automated technologies to support administrative, operational, quality improvement, communication, and service delivery functions.

Any use of these technologies is subject to appropriate privacy, security, and confidentiality safeguards.

Cross-Border Disclosure

Some service providers may store or process Personal Information overseas. Where this occurs, we take reasonable steps to ensure the information remains protected.

Security and Retention

We take reasonable steps to protect Personal Information from misuse, loss, unauthorised access, modification, or disclosure.

Health records and clinical records created by practitioners may be retained in accordance with applicable healthcare record retention requirements.

Health records are kept for at least 7 years, or longer if required by law. Information no longer required will be securely destroyed or de-identified.

Access and Correction

You may request access to, or correction of, the Personal Information we hold about you.

To request access to or correction of your Personal Information, please contact us at support@leanly.com.au or contact your treating clinician.

We may require identification before releasing Personal Information.

Privacy Officer

Privacy-related enquiries may be directed to our Privacy Officer:
Leanly Pty Ltd
Suite 1738
SHOP 304, 154-164 Horton Parade
Maroochydore QLD 4558
Australia
Email: support@leanly.com.au

Complaints

If you have questions or concerns about how we handle Personal Information, you may contact us at:
Email: support@leanly.com.au

You may also contact the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au

Changes to this Policy

We may update this Privacy Policy periodically. The most recent version will be available on our Platform.