Privacy Policy

Last updated: 11th May 2026

Introduction

This website and related services are operated by Leanly Pty Ltd (ACN 693030545, ABN 11 693 030 545).

Leanly facilitates access to phone consultations with independent AHPRA-registered clinicians.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website or services.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Personal Information We Collect

We may collect information including:

• Name
• Date of birth
• Phone number
• Email address
• Medical information relevant to your consultation
• Appointment and booking information
• Payment information
• Communications with Leanly or clinicians

How We Collect Information

Information may be collected when you:

• Use our website
• Book an appointment
• Complete an intake form
• Speak with a clinician
• Contact us by phone, text, or email

How We Use Information

We may use personal information to:

• Facilitate telehealth consultations
• Arrange appointments
• Provide administrative support
• Process payments
• Respond to enquiries
• Maintain records
• Comply with legal obligations
• Improve our services and website

Disclosure of Information

We may disclose information to:

• AHPRA-registered clinicians providing consultations
• Booking and payment providers
• Practice management software providers
• IT, hosting, SMS, and email providers
• Government or regulatory authorities where required by law

Cookies and Analytics

We may use cookies, analytics, and similar technologies to improve website functionality, analyse usage, and support website performance.

Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Access and Correction

You may request access to or correction of your personal information by contacting us at support@leanly.com.au.

Complaints

If you have concerns about privacy or handling of personal information, please contact us:

Email: support@leanly.com.au

You may also contact the Office of the Australian Information Commissioner:
www.oaic.gov.au

Changes to this Policy

Leanly may update this Privacy Policy from time to time. The latest version will always be available on this website.